Shipping policy
IBANA delivers to consumers within Europe. The table below provides important information about shipping costs and delivery times by country.
Shipping costs
The Netherlands, Belgium, Luxembourg and Germany FREE DELIVERY
Denmark, France, Italy, Spain, Poland, Austria, Portugal, Sweden, Finland € 9.95
Estonia, Hungary, Ireland, Latvia, Lithuania, 18,95
Great Britain, Switzerland and Norway 19.95
USA, Australia and Canada 59.95
Delivery time
The Netherlands, Belgium, Luxembourg 1-3 business days
Germany 2-3 business days
Denmark, France, Italy, Austria,
Spain, Portugal, United Kingdom, Sweden, Finland 2-5 business days
Estonia, Hungary, Ireland, Latvia, Lithuania, Poland,
Slovenia, Slovakia, Czech Republic 3-5 business days
Please note that delivery times may be slightly longer during the sale due to high demand.
Delivery & Shipping
When will my order be shipped?
Once you have placed your order and it has been processed by the payment method used, IBANA will receive a confirmation. We will process your order after receiving this confirmation. This often takes 1 to 3 business days. During the sale period, delivery times may be slightly longer due to high demand.
Do I have to pay shipping costs?
Shipping costs vary by country. At checkout, the amount of your shipping costs will be displayed. Orders placed in the Netherlands, Belgium, and Germany are delivered free of charge. IBANA does charge shipping costs for all other European countries.
When can I expect my order?
We aim for the following number of delivery days;
- The Netherlands and Belgium: delivered by DPD within 1–3 business days.
- Different delivery times apply to all other European countries and the rest of the world. You can find these in the overview on the shipping costs and delivery times page.
Can I track the status of my order?
IBANA uses DPD for shipments to Belgium and the Netherlands. For more information about DPD's parcel delivery service, please visit the DPD website. You will receive the track&trace link as soon as it becomes available. This allows you to monitor your shipment yourself. Do you see anything unusual? Email us with your question. We will let you know the status of your order as soon as possible.
Why isn't my track & trace code working?
You can track your package from the moment the driver registers their route for the day. The code is (usually) active 12 hours after you receive it.
My package has not been delivered. What should I do now?
Your package may have been delayed by the carrier. We therefore recommend first checking the track-and-trace code carefully. It indicates when the package will be delivered. If the track-and-trace code shows anything unusual, please feel free to contact our customer service at webshop@ibana.nl or +31(0)20 240 42 28.
How can I submit a complaint?
You can contact us by email. You can email your complaint to webshop@ibana.nl. You can also reach us by telephone at +31 (0)20 240 42 28. Once we have received your information about the complaint, we will provide you with further information about our complaints procedure.