Exchanges & Returns

Is it possible to return a (sale) item? 

If purchases do not meet your expectations, they may be returned at any time. PLEASE NOTE: the item must still be returned within 30 days. 


Within how many days can I return my items? 

You have the right to return an order within 30 days of receipt. The withdrawal form is included with the order. It clearly explains how an order must be returned. The 30-day period begins on the day you receive the item. During this period, you must handle the item and packaging with care. 


Is it possible to return an item via a retail store or vice versa? 

Items ordered through the IBANA webshop can only be returned to the postal address stated on the return form. They cannot be returned via a retail store. 


Within what period will my return shipment be processed? 

The official processing time for a return at IBANA is 14 days. These 14 days begin on the day the package is returned or collected. For your return shipment to be processed correctly, it is important that you complete the enclosed return form with at least your name and order number (example order number: #12345). 


What are the costs of returning my items? 

Returns are at the buyer's expense. IBANA uses the return options offered by Returnista, which makes it possible to create a return label online. The costs depend on the carrier selected and your location. You can also choose to return the package via another post office; in that case, you will pay the costs charged by the local post office, which we unfortunately cannot specify. 


I chose to pay via Klarna. Do I have to pay my invoice if I return an order? 

No, this is not necessary. A Klarna invoice is automatically adjusted when the return is processed.


HOW CAN I RETURN MY ITEMS?

Return via Returnista

We offer you the option of returning your order via Returnista. You can have the package collected from your home or take it to a parcel shop yourself. The cost of this service is the standard package rate, which you pay to Returnista yourself. Follow the steps below to return your items correctly via Returnista for collection:

  • Go HERE to the Returnista website to register your return.

  • Enter your details. The order number consists of 5 digits. You can find it in your order confirmation or on the return form. 

  • The collection service will bring a label. With Returnista, you can also have a (digital) label created and take the package to a DPD or DHL point yourself. 

  • Place the items you want to return, together with the packing slip or return form, back in the original packaging. If you do not include a packing slip or return form, your return may be delayed. 

  • Prepare your package for the Returnista collection service or take your return to a parcel shop. 


I do not want to return my order via Returnista

If you prefer to send your return via your local post office or parcel shop, you can send the package to the return address below:


De Nederlandse - attn. IBANA
Edisonstraat 78
6902 PK Zevenaar


PLEASE NOTE: With both options, make sure that the return form and/or packing slip is included in the box when you return an item. Otherwise, it may be difficult to process your return and processing may be delayed. Also, keep the tracking code safe, as we have no insight into the progress of the shipment when Returnista is not used.


Curious about our latest collection? Shop HERE!