TOP 3 MOST FREQUENTLY ASKED QUESTIONS

In the categories below, you’ll find the most frequently asked questions about IBANA. If your question isn’t listed, please contact us.

General

When can I expect my order?

  • We aim for the following delivery times; 
  • Netherlands and Belgium: delivered by DPD within 1–3 business days. 
  • Different delivery times apply to all other European countries and the rest of the world. 

You can find these in the overview on the shipping costs and delivery times page.

Can I cancel/change my order?

Once the order has been placed, we will get to work on it immediately. If you have not yet received a shipping confirmation email, it is possible to cancel the order. If so, please call IBANA as soon as possible at +31 (0)20 40 85 315. An order is only canceled once you have received a cancellation confirmation from us. An order can always be returned within 30 days.

If you want to change an order, this is only possible if you have not yet received a shipping confirmation email. After that, it is no longer possible to make changes. For questions about the order, please contact us by email at webshop@ibana.nl

Within what time frame will my return be processed?

The official processing time for a return at IBANA is 14 days. These 14 days begin on the day the package is returned or collected. For faster processing of your return, it is important that you fill in the attached return form with at least your name and order number (example order number: #12345).